Storage and shipping
Storage and shipping
We store and ship your products
Storage: We implement an efficient warehouse management system to ensure that our products are stored safely and properly. This includes setting up our own warehouse or working with a third-party warehouse service provider in the DA-CH region. Inventory management: We implement an effective inventory management system to ensure that we always have enough inventory to meet our customers' demand, but not so much that we are burdened with excessive storage costs. Shipping: We select a reliable and efficient shipping service provider that can deliver our products safely and on time to our customers in the DA-CH region. This includes working with a local shipping service provider or an international courier service. Customs and import regulations: We familiarize ourselves with the customs and import regulations in the DA-CH region and ensure that we have all the necessary documents and permits to import our products into these countries. Customer service: We provide excellent customer service that responds quickly and effectively to our customers' requests and needs. We achieve this through a dedicated customer service, hotline or online support portal. Returns and refunds: We implement a clear and fair policy on returns and refunds to ensure the trust and satisfaction of our customers. We remember that each market is unique, so it is important to take an individual approach and adapt the strategy to the specific needs and requirements of the market.